Ideas • Words • Pictures can change your world.
Our clients see us as partners in their efforts to create visual communications that helps them promote successful initiatives.

FAQs

Welcome to our support portal

Frequently Asked Questions

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Latest Questions

  1. What is your Event/Activity planner program?

    We designed a program you can use to itemize and track all the individual activities that need to be managed to make your events a final success.

    The program allows you to track many of the sub projects needed to be accomplished for that activity: Like: Goal & purpose, Event date, Location, Theme, People involved, Entertainment being considered, Speakers, Menu, Awards, Gifts, Mementos, Displays, Decorations, Parking, etc. For instance there is space for you to indicate food vendors you’re requesting info from, the final vendor and contract completed date, etc. Here is example

    ( Example)

    Q. Why use this program?
    A. Because having your projects organized will make everything go easier, faster, less hassles, less stress, less problems.

    Q. How does it work?
    A. Create an account to save and compare products you wish to be reminded of.
    Create and name an event for each project you want manage. You can have several different events named and keep them for future needs. Create as many events as you need. You can delete them at will.

    Q. What is the end results of using this program?
    A. Having a planning program will help you succeed and if we help you succeed…. we succeed. We’re all about fully supporting our clients and the goals you are trying to accomplish.

    Q. Can the program be printed and used in committee meetings?
    A. Yes

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  2. What makes AwarenessIDEAS.com a great choice for products?

    Being a marketing and design company that deals in many aspects of employee awareness and employee motivation, we realized the value in providing products that inform, educate and excite. Our customers feel assured that any product they choose will be made exactly as they wanted and will work to make awareness for their cause, project, presentation or give-away.

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  3. Who are your clients?
    Our clients are many and you’ve heard of most. Think Industry companies. Think Retail companies. Think Service Industries. Think non-profits. Think government agencies. Think Hospitals. Think schools. Think small business. Think of retail stores who wish to resell items to their customers. We make awareness marketing easy for everyone, regardless of industry or budget.
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  4. What is the average response time to my questions?
    Phone calls get instant person-to-person response during customer service hours. No long waits, no queues, no automated response system. We put the person in personalized service! Emails are responded to within 2-3 hours typically, 24 hours/day. Orders placed in our cart are responded to by either phone or email within 8 hours, with many of them responded to in much less time.
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  5. Will I have access to the same account rep when I call?
    Absolutely! As we’re a company with a hands-on approach, you can request to talk to the representative of your choice. Anyone at the company can help you with an order, give answers and make the process as simple and trouble free as possible.
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  6. What is the parent company, Flexi Display Marketing?

    Flexi Display Marketing is a marketing and promotions company that has two smaller divisions. The parent company specializes in trade show displays, trade show accessories and signage. AwardsIDEAS.com specializes in recognition materials. AwarenessIdeas.com specializes in employee awareness materials and promotional products, dealing specifically in the energy, recycling and safety markets. We can help you create promotion where you need it.

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  7. Can I place my order any time?
    You sure can. The online ordering system is available 24 hours/day. You can also email us ([email protected]) with your orders 24 hours/day. You may also call any time during customer service hours. After hours, leave a message and we’ll get back to you quickly. Messages are often checked after hours.
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  8. What are your customer service hours?
    Our main office is open 9 am to 5 pm Eastern Time to receive phone calls. Some of our representatives make themselves available to clients during extended hours as well. Email is answered 24 hours/day, usually getting a response within a few hours.
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